Customer Relations Executive

Description: A Customer Relations Executive (CRE) – Service is responsible for ensuring customer satisfaction in an automotive or service-oriented industry. The role involves handling customer interactions, managing service bookings, and ensuring smooth service operations. Requirements: Two - Female Responsibilities: • Call loyal and lost customers for dealership events. • Conduct events/activity at dealership. • Sell insurance renewals and accessory package offers. • Assist in event planning for customers. • Increase CEM (Customer Experience Management) • Contact customers after service (Post service follow-up) • Maintaining daily reports related to various customer contact callings. • Provide operational and administrative support to various other departments. • To update customer databases in Volkswagen systems • To track and compile the Customer Feedback report on a monthly basis. Education Requirements: Degree/Diploma in any discipline Work Hours: 9 am to 6 pm Compensation & Incentives: Performance based incentives ranging from Rs 1,500 to 50,000 or above. Benefits: ESI, EPF, yearly Bonus, morning & afternoon tea/coffee and lunch subsidy.