SG
Full Time
Customer Service Advisor
Salary
15K - 20K per month
Experience
1 year
Work Mode
onsite
Deadline
Not specified
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will have a strong background in sales or service, with the ability to communicate clearly and build rapport with clients.
Requirements
- * Provide excellent customer service and product knowledge to assist customers in selecting the right products and services.
- * Handle customer complaints and issues, ensuring prompt and professional resolutions.
- * Coordinate with the repair team and suppliers for parts and services as needed.
- * Excellent communication skills, both verbal and written, with a focus on customer engagement.
- * Ability to work collaboratively in a fast-paced team environment while maintaining attention to detail.
- * A proactive approach to problem-solving with strong organizational skills.
- * Maintain service records and ensure proper documentation of repair and service orders.
- * Male Candidate Preferred.
Responsibilities
- * Respond to customer inquiries regarding products and services.
- * Assist customers with scheduling appointments for Watch Service.
- * Provide detailed information on services offered.
- * Collaborate with the sales team to promote dealership offerings and enhance customer satisfaction.
- * Maintain accurate records of customer interactions and transactions.
- * Transmit customer feedback to management for continuous improvement of services.
Required Skills
Microsoft ExcelCommunicationProblem SolvingTime Management
Company
Ground Floor, GCDA Complex, Marine Drive, Kochi - 682031.