IT Support Engineer - Intern

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. We are looking for an IT Intern to join our IT Operations team in Bangalore.

As an intern, you will support our IT Operations team with day-to-day application installation, endpoint troubleshooting, and general IT support across Windows and macOS devices. This role offers excellent exposure to enterprise-grade IT operations processes and automation initiatives within a fast-paced environment.

• Completed degree in Computer Science, IT, or related field in 2026.
• Working knowledge of Windows and macOS system settings and troubleshooting.
• Strong communication, documentation, and analytical problem-solving skills.
• Hands-on experience using AI tools like Claude, Gemini, or ChatGPT for technical assistance.
• Basic knowledge of Microsoft Entra ID and eagerness to learn enterprise IT practices.

• Assist with application installation, updates, and uninstalls on Windows and macOS endpoints.
• Troubleshoot common OS, application, and connectivity issues for end-users.
• Support ticket triage and resolution tracking using ITSM tools.
• Help document SOPs and troubleshooting guides for recurring technical issues.
• Assist with testing and QA of internal IT automation workflows.